Refunds & Returns Policy
At Styluxe, your satisfaction is our top priority. We strive to provide you with high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.
Return Eligibility
Due to the nature of our products and for sanitary and safety reasons, we only accept returns and provide refunds in the following circumstances:
- Damaged or Defective Items: Products that arrive damaged or have manufacturing defects
- Incorrect Orders: When you receive an item that is different from what you ordered
Please note: We do not accept returns for change of mind, size issues, or personal preference. All sales are final unless the item falls under the eligible return categories mentioned above.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the damaged or defective item, and we will gladly replace it or issue a full refund.
Incorrect Orders
If you receive an incorrect item in your order, please notify us within 7 days of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, depending on your preference and product availability.
Non-Returnable Items
For the safety and wellbeing of all our customers, the following items are non-returnable except in cases of damage, defect, or incorrect shipment:
- Personal care products
- Cosmetics and beauty items
- Intimate apparel and undergarments
- Any products that come into direct contact with the skin or body
- Items purchased for personal preference, sizing, or change of mind
Please review the product descriptions carefully before making a purchase, as we cannot accept returns for sizing issues or personal preference.
Refunds Processing
Once your eligible return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 business days.
Important Notes:
- Original shipping fees are non-refundable
- Return shipping costs will be the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item)
How to Initiate a Return
If you believe your return meets the eligibility criteria mentioned above, please contact our customer support team through our "Contact Us" page. Our representatives will guide you through the return process and provide further assistance.
Required Information:
- Order number
- Product details
- Reason for return (damage, defect, or incorrect item)
- Photos (if applicable for damaged or defective items)
Packaging Your Return
When returning an eligible item, please ensure it is securely packaged in its original packaging (if available) to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.
Exchanges
Due to the nature of our products and sanitary considerations, we do not offer exchanges. If you received a damaged, defective, or incorrect item, we will provide a replacement or refund as outlined in the sections above.
At Styluxe, we value your trust and aim to provide you with the best service possible. We understand that our return policy is restrictive, but these measures ensure the safety and satisfaction of all our customers. If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team.
Thank you for shopping with us!
The Styluxe Team